Tracey’s Locs Privacy Policy

Effective Date: January 8, 2025

At Tracey’s Locs LLC (including our RunSolo d/b/a, collectively, “Tracey’s Locs,” “we,” “us,” or “our”), we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our products or services, or engage with us in other ways. Please read this policy carefully to understand our practices regarding your personal data and how we treat it.

Scope. This Policy applies to https://runsolo.ai and any related pages that link to it. If any page or feature has a different policy, that policy will govern for that page/feature.

1) Information We Collect

We collect several types of information, including:

Personal Identification Information. Name, email address, phone number, company, role, postal address, and similar contact data.

Technical Information. IP address, device identifiers, browser type, operating system, referring URLs, and browsing data collected via cookies and similar technologies.

Usage Data. Information about how you interact with our site and Services (e.g., pages visited, time spent, features used, clicks, and referring/exit pages).

Transaction Information. If you make purchases or enter into financial transactions with us, we collect payment details (processed by third‑party payment processors) and related transaction information (order details, billing info, and history). We do not store full payment card numbers on our servers.

Communications. Your communications with us (email, chat, phone/SMS), survey responses, and support inquiries.

2) Mobile Messaging Terms & Consent

When you provide your mobile number to Tracey’s Locs, you expressly consent to receive text messages, including messages sent using an automatic telephone dialing system. Message types may include:

Account notifications and alerts

Transaction confirmations

Service updates and maintenance notifications

Customer support communications

Occasional promotions (if you’ve opted in)

Mobile Messaging Details

Message frequency varies based on your account activity and preferences.

Message and data rates may apply, as determined by your wireless carrier.

Text STOP to unsubscribe from messages at any time; you’ll receive a one‑time confirmation SMS and will then be opted out.

Text HELP for help or contact [email protected] or 813‑761‑9500.

Supported carriers include AT&T, T‑Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.

Your consent to receive messages is not a condition of purchase.

Phone Number Protection

We never sell phone numbers to third parties.

Numbers are shared only with authorized service providers for message delivery and compliance.

Numbers are stored using technical and organizational safeguards and deleted upon account termination or confirmed opt‑out, subject to legal/operational retention needs (e.g., fraud prevention).

Message Content & Delivery

Where supported, message transport uses encryption.

We retain messaging logs (e.g., delivery status, timestamps, content categories) for up to 12 months for quality assurance, troubleshooting, and compliance.

3) How We Use Your Information

We may use the information we collect to:

Provide, operate, and maintain the Services

Improve user experience and website functionality

Process transactions and fulfill orders

Communicate with you (e.g., updates, service notices, promotions you opt into)

Personalize content and measure performance

Detect, prevent, and address technical issues, fraud, or abuse

Comply with legal obligations and enforce our Terms

Deliver authorized text messages and communications based on your consent and preferences

4) Information Sharing & Disclosure

We do not share mobile‑originated opt‑in data or consent with third parties for marketing or promotional purposes.

We may share your information with:

Service Providers. Vendors that help deliver our Services and messaging (hosting, analytics, payment processing, SMS gateways, customer support). These providers may only use your information as instructed and must protect it.

Partners. Only as necessary to assist with message delivery/verification and Service functionality.

Legal/Compliance. Law enforcement, regulators, or parties to legal proceedings when required by law or to protect rights, privacy, safety, and property.

With Your Consent. Third parties when you direct us to share.

Legal Obligations. We may disclose information to comply with subpoenas, court orders, legal processes, or government requests.

5) Data Security

We use industry‑standard technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

Mobile Messaging Security Measures

Encryption of phone numbers and (where supported) message content in transit

Secure storage and access controls

Regular security audits and employee training

Incident response procedures

6) Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, remember preferences, improve performance, and analyze usage. You may disable cookies via your browser settings, but certain site features may not function correctly. Where required, we will present consent tools to manage preferences.

7) Your Rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to:

Access, correct, or delete your personal information

Object to or restrict processing

Withdraw consent where consent is the legal basis

Port your data to another service (where applicable)

Messaging‑Specific Rights

Opt‑out of messages by texting STOP at any time

Request deletion of your phone number from our systems

Modify messaging preferences

Request your messaging history

To exercise rights, contact [email protected] or [email protected]. We may need to verify your identity before fulfilling requests.

8) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete such information.

9) International Users

Our primary operations are in the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other countries with different data protection laws than your country of residence.

10) Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements. Messaging logs are typically retained up to 12 months (see Section 2) unless a longer period is required for legal, security, or operational reasons.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. If we make material changes affecting mobile messaging or how we use your personal information, we’ll notify you via:

Email (if we have your address)

SMS (if you’ve opted in)

Website notice

We encourage you to review this Policy periodically to stay informed about our practices.

12) Contact Us

If you have questions or concerns about this Privacy Policy or our messaging services, please contact us:

Email: [email protected]

Support: [email protected]

Phone: 813‑761‑9500

SMS Help: Text HELP to the number used to message you

Postal Address:
Tracey’s Locs LLC
13212 Royal Pines Ave
Riverview, FL 33579
USA